Contact Us
You are here:
Please contact hello@forestfloorterrarium.co.za to assist you in your return
Have you changed your mind?
- You can return a product at your own cost within 1 month of purchase. Refunds will only be processed if the product is recieved undamaged.
- Damaged products will result in a partial or no refund.
- Returns will be refunded or exchanged if terrarium is in growing condition and in its original packaging with original proof of purchase.
Is your product defective/damaged?
- You can return a product within 2 month of purchase – please contact hello@forestfloorterrarium.co.za to assist in the return of your product.
- Defective returns will be refunded, exchanged or repaired – it is up to you.
- Returns will be refunded or exchanged if terrarium is in growing condition and in its original glassware with original proof of purchase.
- If terrarium is partially damaged or not in growing condition then a partial refund, exchange or repair will be processed.
- Due to the perishable nature of the products we sell, we cannot process any return requests which are initiated after this time period has passed.
Which products CANNOT be returned?
- Customised products according to your specifications.
- Damaged Glassware
- Items damaged by lightning or any other act of nature.
- Products not used in terms of the product’s user guide or purposefully damaged.
- Items that are not in growing condition (dead plants will not be refunded)
- Plants, moss and substrate.
Are you being refunded?
- Kindly note that refunds may take up to 10 days to reflect in your bank account
- EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account